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5.
Down Time is Not an
Option with Masscot
Masscot utilizes
state-of-the-art hardware and facilities that ensure your site is up and
running on the web 24 hours a day, every day. Masscot's servers are located in
a sophisticated Network Operations Center (NOC) that features raised flooring
for a constant flow of conditioned air that helps to maintain uniform room
temperature at all times. It reduces static and ensures a professional,
computer-grade environment for our servers at all times. It is equipped with a
Raytheon fire suppression system, designed to immediately extinguish fire and
protect equipment and personnel. The command center is controlled via automatic
doors to further secure and protect the equipment. Finally, the NOC is located
in a secure, monitored, class-A building with a minimum number of approved
personnel allowed access to highly sensitive areas and equipment. A detailed
record of employee and visitor entry is maintained at all
times. |
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6.
We have an
Uninterruptible Power System
Our Uninterruptible Power
System guards against local power failures. We have two industrial-grade, three
phase Liebert UPS systems. These act as back-up batteries, maintaining
uninterrupted power in case of surges or power outages. With these back-up
systems in place, we can keep our network up and running indefinitely without
relying on external power. |
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7.
Custom Web
Servers
Masscot's web servers are custom-built industrial machines designed
for a 24/7 web-serving environment. Our servers are equipped with
dual-redundant 450-watt power supplies, hot swap Seagate Baracuda/Cheetah
drives and force-filtered cooling systems. In addition, our NOC is equipped
with an inventory of identically configured, burned-in standby servers.
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8.
Hot Swap Seagate Drives
The
drives and drive bays of all Masscot web servers are constructed from
high-grade aluminum and rest in shock-mounted drive cages, which adds to the
durability of the hardware. Masscot's drives proudly feature the lowest failure
rate in the industry. |
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9.
Redundant Hot Swap Power
Supplies
Each
server employs dual-redundant hot swap power supplies. If a power supply were
to fail, the server would continue running with power from the alternate
supply. Meanwhile, alarms would alert a technician, who would quickly restore
redundancy. In the meantime, servers and client sites would experience no
downtime. |
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10.
We have Spare Standby
Servers
We
keep spare servers on-line of all CPU configurations. If a server were to
experience a hardware failure, we would turn a key, grab the handle on the
drive, pull it out and insert it into an identical standby CPU. We would then
reboot the second machine, and the server would be up and running again in a
matter of minutes. |
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REASONS. . . |
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We are Connected to Three
Backbones
Masscot's Web Hosting NOC is in Baltimore, MD. We are On-line with GlobalCenter
(GC), Qwest Communications and GTE through three separate bandwidth-on-demand
connections that enter Baltimore through our building. Masscot does not need to
link to the Internet through an OC3 or T3 Telecom circuit. Instead, independent
cables run inside our building directly from the NOC to all three carriers'
points of presence. These lines can handle the bandwidth of a T3 or an OC3 with
DWDM. Plus, they handle several times the bandwidth of an OC3. Whatever your
bandwidth needs may be, Masscot has the scalability to meet them.
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Masscot's Fail Safe
Technology
Network Reliability Industry analysis reveals that 70% of downtime of
over 10 hours with any ISP is caused by telephone circuit failure. With
Masscot, circuit failure is virtually eliminated. That's because our NOC is in
the same building as our 3 backbone providers; GlobalCenter, Qwest and GTE.
There is no phone circuit between Masscot and these providers. Instead, there
is a direct connection between our Cisco 7500 routers and theirs. Masscot's
providers also have peering connections with other major Tier 1 providers that
allow traffic to be switched to alternate backbones should the need arise. It
just doesn't get better than that! |
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Masscot Web Hosting
Services are Guaranteed!
99.9% Uptime Guarantee
Masscot guarantees that
our network will be available at least 99.9% of any full month. Failure to meet
this monthly guarantee will warrant 1 week's credit on the affected sites to
the client's account.
Web Hosting Speed Guarantee Masscot guarantees that
clients will be carried off our network and to our Tier 1 provider in less than
80ms over a five-minute average at any time of day or night. Failure to meet
this guarantee will warrant 1 day's credit on the affected server(s) to the
client's account.
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